Help Desk

• How Do I Get Assistance?
• Self Service Center
• PKI
• Staff Directory

Resources

• HPRP
• EAN
• PATH
• Housing Support Teams
• Project Homeless Connect
• SOAR
• 10 Year Plan
• Point In Time Survey
• NC Housing Coalition
• NCCEH
• Interagency Council
• ESG Program
• NCHFA
• Housing Carolina
• HUD Resources
• Housing Resource Guide
• NC Housing Search

THREE WAYS TO ACCESS TECHNICAL ASSISTANCE

1. E-mail requests for technical assistance should be sent to support@nchomeless.org. All e-mails are converted into PhaseWare incident tickets and routed to CHIN staff for attention.

2. Call the Toll Free Help Desk at (877) 703-3176. The Help Desk is monitored continuously. All messages will be responded to in the order they are received. Please leave a description of the technical concern, your name, agency, direct phone number, and the best time to contact you.

3. Log into CHIN's online Self Service Center to request technical assistance, monitor the status of all previous incidents tickets, download program reports, and search the knowledge base for answers to routine issues: http://tracker.phaseware.com/NCHC/Main.aspx?rurl=.

 

NEED ADDITIONAL ASSISTANCE

Call to speak with CHIN's staff on Mondays and Wednesdays 10:00 am and Tuesdays and Thursdays 4:00 pm. Dial-in Number: (866) 270-1360 Conference Code: 9198274500.

 

CUSTOMER SERVICE CONCERNS

Report delays in receiving technical assistance or other customer service concerns to Harold E. "Hunter" Thompson at (919) 600-4737.

 

MAILING ADDRESS

Carolina Homeless Information Network
North Carolina Housing Coalition
224 South Dawson Street
Raleigh, NC 27601

(877) 703-3176 (Help Desk)
(919) 881-0350 (FAX)